Throughout the site, the terms “we”, “us” and “our” refer to Insigneart. To return your product please contact us via and we will provide you our address for returns, if applicable. You may return most new, unopened items within 14 days of delivery.Ĭustom orders cannot be cancelled nor can be returned. You may have your item reshiped by paying the reshipping costs. You may be refunded %75 of the total amount If you cannot receive your order due to the wrong information: If you want to change your shipping address after you placed your order you have to contact us via within 24 hours. Our fullfilment operation is fully automated that you have to check the shipping address before you placed your order. Please save all packaging materials and damaged goods before filing a claim. In this case, since the product will no longer be in its original condition and will not be resellable, we cannot fully refund your purchase. Please do not inform any damages with the item after hanging it to the wall. If you received your order damaged, file a claim with shipment carrier at the moment of delivery and please contact with our customer support and provide us the image of the defect and the packaging boxes. When you receive your order please inspect your item for any damage. Insigne Art Design is liable for damaged or lost products during shipping. The tracking number will be active within 24 hours.Īll taxes are included in the product prices. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If there will be a significant delay in shipment of your order due to unexpected events, we will contact you via email or telephone to inform you about the process.Įstimated delivery time with express shipping is 2-5 business days (usually 2 business days) after your order has been processed. Orders are not shipped or delivered on weekends or holidays. You can always contact us for any return question at you for visiting and shopping at Insigne Art Design!įollowing are the terms and conditions that constitute our Shipping Policy.Īll orders are processed within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Items sent back to us without first requesting a return will not be accepted. To start a return process, please contact us at Return shipment costs should be compensated by the buyer in arbitrary returns. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on gift cards. Insigne Art Design Daimon US 3565 MCCALL PL SUIT 204A, Atlanta, 30340-2801 GA Exceptions / non-returnable itemsĬertain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item. Please note that we do not fully refund your returns if you placed the wrong size or the wrong item even if you benefited from free shipping, we deduct the shipping costs. Under some ciscumstances you may get partial refunds such as:įailure returning the item in its original packageįailure returning all parts of the product If not, shipping costs are non-refundable. We'll also pay the shipping costs if the return is a result of our error (in case you received an incorrect or defective item). In order to get full refund, the items must be unused and in the same condition as it is received. You will get full refund if the item has problems regarding quality such as scratches on the print or cracked glass and in case you received wrong item. Otherwise any defection claim because of transport can not be accepted. If there is any damage on product box while you are receiving your product, please refuse accepting it and contact us immediately. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.įor arbitrary returns, 10% restocking fee deduction is applied over the total product price.
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